This document includes error messages displayed in the Call Summary area of Money depending upon the OFX <CODE> returned in XXXTRNRS. This document may not be exact as error messages may be updated in new versions.
General Errors
OFX Code: 2000
OFX Meaning: General Error
| Context |
Money Message |
| STMTRS, CCSTMTRS, INVSTMTRS, STMTTRNRS, CCSTMTTRNRS, INVSTMTTRNRS |
Your request to get statements for <ACCTNAME> failed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| BANKMAILRS, CHKMAILRS, DEPMAILRS, MAILRS, INVMAILRS, PMTMAILRS, BANKMAILTRNRS, MAILTRNRS, INVMAILTRNRS, PMTMAILTRNRS |
Your request to send mail to this financial institution failed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| PINCHRS, PINCHTRNRS |
Your request to change your password failed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| SONRS |
Your financial institution encountered a general sign-on error. Please try again later. If the problem persists, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| PMTCANRS |
Your request to cancel payment of <AMT> to <PAYEE> on <DATE> was not processed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| RECPMTTRNRS |
Your request to make cancel an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| RECPMTCANRS |
Your request to cancel an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| INTRACANRS |
Your request to cancel the transfer of <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. Please try your call again. If you see this message again, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
OFX Code: 2002
OFX Meaning: General Account Error
| Context |
Money Message |
| STMTRS, CCSTMTRS, INVSTMTRS, STMTTRNRS, CCSTMTTRNRS, INVSTMTTRNRS |
Your request to get statements for <ACCTNAME> failed. Please verify your account information is entered correctly. If the problem persists, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| BANKMAILRS, CHKMAILRS, DEPMAILRS, INVMAILRS, PMTMAILRS, BANKMAILTRNRS, INVMAILTRNRS, PMTMAILTRNRS |
Account <ACCTNAME> was not found on the server, or some of the information you supplied is invalid. |
| PAYEERS, PAYEEMODRS, PAYEEDELRS, PAYEETRNRS |
There was a problem with the account information entered. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. There was a problem with the account information entered. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| PMTCANRS |
Your request to cancel payment of <AMT> to <PAYEE> on <DATE> was not processed. There was a problem with the account information entered. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| RECPMTRS, , RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. There was a problem with the account information entered. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| RECPMTCANRS |
Your request to cancel an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. There was a problem with the account information entered. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. There was a problem with the account information entered. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| INTRACANRS |
Your request to cancel a transfer of <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. There was a problem with the account information entered. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
OFX Code: 2003
OFX Meaning: Account Not Found
| Context |
Money Message |
| STMTRS, CCSTMTRS, INVSTMTRS, STMTTRNRS, CCSTMTTRNRS, INVSTMTTRNRS |
Your request to get statements for <ACCTNAME> failed. ERROR: Your account was not found at the financial institution. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| BANKMAILRS, CHKMAILRS, DEPMAILRS, INVMAILRS, PMTMAILRS, BANKMAILTRNRS, INVMAILTRNRS, PMTMAILTRNRS |
ERROR: Your <BANKNAME> <ACCTTYPE> account was not found at this bank. Please go to the Account Details place and verify that the information for <ACCOUNTNAME> is correct. |
OFX Code: 2004
OFX Meaning: Account Closed
| Context |
Money Message |
| STMTRS, CCSTMTRS, INVSTMTRS, STMTTRNRS, CCSTMTTRNRS, INVSTMTTRNRS |
Your request to get statements for <ACCTNAME> failed. ERROR: Your financial institution closed this account. |
| BANKMAILRS, CHKMAILRS, DEPMAILRS, INVMAILRS, PMTMAILRS, BANKMAILTRNRS, INVMAILTRNRS, PMTMAILTRNRS |
ERROR: Online Services closed <BANKNAME> <ACCTTYPE> account <ACCTNAME>. |
OFX Code: 2005
OFX Meaning: Account Not Authorized
| Context |
Money Message |
| STMTRS, CCSTMTRS, INVSTMTRS, STMTTRNRS, CCSTMTTRNRS, INVSTMTTRNRS |
Your request to get statements for <ACCTNAME> failed. ERROR: Your account has not been authorized for online features. |
| BANKMAILRS, CHKMAILRS, DEPMAILRS, INVMAILRS, PMTMAILRS, BANKMAILTRNRS, INVMAILTRNRS, PMTMAILTRNRS |
Your request to send mail to this financial institution failed.ERROR: Your <ACCTNAME> account <ACCTTYPE> at <BANKNAME> has not been authorized for online features. |
OFX Code: 2006
OFX Meaning: Source Account Not Found
| Context |
Money Message |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. ERROR: The account from which funds are to be withdrawn was not found at the financial institution. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. ERROR: The account from which funds are to be withdrawn was not found at the financial institution. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. ERROR: The account from which funds are to be withdrawn was not found at the financial institution. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
OFX Code: 2007
OFX Meaning: Source Account Closed
| Context |
Money Message |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. ERROR: The account from which funds are to be withdrawn has been closed by your financial institution. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. ERROR: The account from which funds are to be withdrawn has been closed by your financial institution. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. ERROR: The account from which funds are to be withdrawn has been closed by your financial institution. |
OFX Code: 2008
OFX Meaning: Source Account Not Authorized
| Context |
Money Message |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. ERROR: The account from which funds are to be withdrawn has not been authorized for online features. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. ERROR: The account from which funds are to be withdrawn has not been authorized for online features. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. ERROR: The account from which funds are to be withdrawn has not been authorized for online features. |
OFX Code: 2009
OFX Meaning: Destination Account Not Found
| Context |
Money Message |
| PAYEERS, PAYEEMODRS, PAYEETRNRS |
ERROR: The account into which funds are to be deposited was not found at the financial institution. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processedERROR: The account into which funds are to be deposited was not found at the financial institution. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. ERROR: The account into which funds are to be deposited was not found at the financial institution. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. ERROR: The account into which funds are to be deposited was not found at the financial institution. Please go to Online Setup for this financial institution and click Change Direct Services to verify your account information. |
OFX Code: 2010
OFX Meaning: Destination Account Closed
| Context |
Money Message |
| PAYEERS, PAYEEMODRS, PAYEETRNRS |
ERROR: The account into which funds are to be deposited has been closed by your financial institution. |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. ERROR: The account into which funds are to be deposited has been closed by your financial institution. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. ERROR: The account into which funds are to be deposited has been closed by your financial institution. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. ERROR: The account into which funds are to be deposited has been closed by your financial institution. |
OFX Code: 2011
OFX Meaning: Destination Account Not Authorized
| Context |
Money Message |
| PAYEERS, PAYEEMODRS, PAYEETRNRS |
ERROR: The account into which funds are to be deposited has not been authorized for online features. |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. ERROR: The account into which funds are to be deposited has not been authorized for online features. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. ERROR: The account into which funds are to be deposited has not been authorized for online features. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. ERROR: The account into which funds are to be deposited has not been authorized for online features. |
OFX Code: 2012
OFX Meaning: Invalid Amount
| Context |
Money Message |
| INTRARS, INTRATRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. The amount of the transfer is invalid. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. The amount of the payment is invalid. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. The amount of the payment is invalid. |
OFX Code: 2014
OFX Meaning: Date Too Soon
| Context |
Money Message |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. The transfer could not be paid by the specified date because there was not enough time to process it. Please check the Date/Time settings in your Windows Control Panel. Edit the transaction and change the transfer date, then connect online to resend it. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. The payment could not be paid by the specified date because there was not enough time to process it. Please check the Date/Time settings in your Windows Control Panel. Edit the transaction and change the payment date, then connect online to resend it. |
| RECPMTRS, RECPMTTRNRS |
Your request to make or cancel an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. The payment could not be paid by the specified date because there was not enough time to process it. Please check the Date/Time settings in your Windows Control Panel. Edit the transaction and change the payment date, then connect online to resend it. |
OFX Code: 2015
OFX Meaning: Date too far in Future
| Context |
Money Message |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. The specified date is too far in the future. Please make sure the Date/Time settings are correct in your Windows Control Panel. Change the transfer date in the Account Register, then connect online to resend it. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. The specified date is too far in the future. Please make sure the Date/Time settings are correct in your Windows Control Panel. Change the date of the payment in the Bill Calendar, then connect online to resend it. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. The specified date is too far in the future. Please make sure the Date/Time settings are correct in your Windows Control Panel. Change the date of the payment in the Bill Calendar, then connect online to resend it. |
OFX Code: 2016
OFX Meaning: Already Committed
| Context |
Money Message |
| INTRACANRS |
Your request to cancel the transfer of <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. The transfer has already been processed. |
| PMTCANCRS |
Your request to cancel payment of <AMT> to <PAYEE> on <DATE> was not processed. The payment has already been processed. |
| RECPMTCANCRS |
Your request to cancel an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. The payment has already been processed. |
OFX Code: 2017
OFX Meaning: Already Cancelled
| Context |
Money Message |
| INTRACANRS |
Your request to cancel the transfer of <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. The transfer has already been cancelled. |
| PMTCANCRS |
Your request to cancel payment of <AMT> to <PAYEE> on <DATE> was not processed. The payment has already been cancelled. |
| RECPMTCANCRS |
Your request to cancel an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. The payment has already been cancelled. |
OFX Code: 2018
OFX Meaning: Unknown Server ID
| Context |
Money Message |
| INTRACANRS |
Your request to cancel the transfer of <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. No such transfer was found. |
| PMTMAILRS, PMTCANRS, PMTMAILTRNRS, PMTTRNRS |
Your request to cancel payment of <AMT> to <PAYEE> on <DATE> was not processed. No such payment was found. |
| RECPMTCANRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. No such payment was found. |
OFX Code: 2019
OFX Meaning: Duplicate Request
| Context |
Money Message |
| PAYEERS, PAYEEMODRS, PAYEEDELRS, PAYEETRNRS |
Either the payee has already been added or the requested changes have already been processed. |
| INTRARS, INTRATRNRS |
Your request to transfer <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. This transfer appears to be a duplicate of a transfer you sent previously. |
| INTRACANRS |
Your request to cancel the transfer of <AMT> from <ACCTNAME> to <ACCTNAME> could not be processed. This transfer appears to be a duplicate of a transfer you sent previously. |
| PMTRS, PMTTRNRS |
Your request to pay payment of <AMT> to <PAYEE> on <DATE> was not processed. This payment appears to be a duplicate of a payment or a payment cancel you sent previously. |
| PMTCANRS |
Your request to cancel payment of <AMT> to <PAYEE> on <DATE> was not processed. This payment appears to be a duplicate of a payment you sent previously. |
| RECPMTRS, RECPMTTRNRS |
Your request to make an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. This payment appears to be a duplicate of a payment you sent previously. |
| RECPMTCANRS |
Your request to cancel an Automatic Payment for <AMT> to <PAYEE> starting on <DATE> was not processed. This payment appears to be a duplicate of a payment you sent previously. |
| STMTRS, CCSTMTRS, INVSTMTRS,STMTTRNRS, CCSTMTTRNRS, INVSTMTTRNRS |
Your request to get statements for <ACCTNAME> failed because it is a duplicate request. Please try again. If the problem persists, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
| BANKMAILRS, CHKMAILRS, DEPMAILRS, PMTMAILRS, INVMAILRS |
Your attempt to send an online letter failed because it is a duplicate request. Please try your call again. If the problem persists, call the Customer Support number for your financial institution, listed in the Contact Information place in the Online area. |
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